At Terbrucycap, we want your shopping experience to be as smooth and enjoyable as possible, which includes ensuring your orders arrive on time and in perfect condition. Below are the details regarding our shipping process:
1. Processing Time
- All orders are typically processed and shipped within 1-2 business days (Monday to Friday, excluding weekends and holidays) after the order is placed.
- Once your order is processed, you will receive a shipping confirmation email with tracking information, so you can keep an eye on your package’s journey!
2. Shipping Rates and Delivery Times
We offer standard shipping options to all customers in the United States. Shipping rates are calculated based on the total weight of your order and the delivery destination. Here are our shipping options:
- Standard Shipping (3-7 business days): Free for all orders over $70. For orders under $70, a flat rate of $8 applies.
3. Order Tracking
Once your order ships, you will receive an email with tracking details. You can track the status of your shipment directly from the carrier’s website using the provided tracking number.
4. Shipping to P.O. Boxes
We do not currently ship to P.O. Boxes. Please ensure your shipping address is a valid street address to avoid any delays.
5. International Shipping
At this time, we only offer shipping within the United States. We do not ship to international addresses, but we are looking to expand our shipping options in the future.
6. Address Accuracy
Please double-check that the shipping address you enter is accurate and complete. Terbrucycap is not responsible for any delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately at [email protected]. We will work with the shipping carrier to investigate and resolve the issue. We cannot be held responsible for issues arising from carrier errors or damages that occur after the package has been delivered.
8. Missing Packages
If your package shows as delivered but you have not received it, please contact the carrier directly for further assistance. We are also here to support you, so feel free to reach out to our customer service team at [email protected] if you need help with your claim.