Thank you for shopping with us at Terbrucycap.com. We want you to be completely satisfied with your purchase, and we strive to ensure that your shopping experience is a positive one. If for any reason you are not satisfied with your purchase, we are happy to help you through our easy and transparent return and refund process.
Returns
- Eligibility: We accept returns within 30 days from the date of delivery. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, including all original packaging.
- Non-returnable Items: Some items, including customized products, sale items, and gift cards, are not eligible for returns. Please check the product description for details.
Refund Process
- Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed to the original payment method within 5-7 business days.
- Please note that shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the item is defective or damaged.
Exchanges
- We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the item you wish to receive.
Damaged or Defective Items
- If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of receiving your order, and we will arrange for a free return and a full refund or replacement, as per your preference.
How to Return an Item
- Contact us at [email protected] to initiate your return and receive a return authorization (RA) number.
- Securely pack the item(s) and include a copy of your order confirmation.
- Ship the item back to the address provided along with the RA number.
Late or Missing Refunds
- If you haven’t received a refund after 7 business days, please first check with your bank or credit card company. Refunds may take some time to process.
- If you still have not received your refund, please contact us at [email protected].